Learning the Basics

Reference of Terms

Someone who takes out an account with us and becomes the administrator.
A Video that can be played before the main video content. Normally used for a sponsor commercial.
Ingest Point
The server that the video encoder sends the stream too. For lowest latency its best to stream to the nearest ingest server.


The time it take from you to publish the stream till the time you see it on the player.
This is the amount that you may have over used your account with regards to bandwidth and storage. We charge for both. The Bandwidth overage can be for both live streaming and VOD.
Responsive is a term for scaling a website or player in our case to fit a browser window or mobile device that can be all different sizes due to screen size.

Commonly asked questions

If I downgrade my account do I get to keep my current bandwidth?

If you downgrade within any of the pro plans you will keep your bandwidth, however if you downgrade from a Pro Plan to the Free starter plan you will loose it since there is no rollover associated with that Plan.

How do I downgrade my account?

You can downgrade your account before the 1st of the following month providing you give us a minimum of 3 days notice so you will not be charged for the same for the following month. However you must first delete enough videos in your account to meet the maximum storage for the chosen plan type and your bandwidth will be reset to the amount shown also.

Are there any overage fees?

Yes. Should you go over your bandwidth credit, then overage rates will apply. See our plans for details.

Tech Specs

To learn more about the technical aspects of our service visit this page for more details.