User Guide


Your Internet Connection

  Last Updated on November 4, 2015 at 9:46 am

Internet connection recommendations :

  • For successful live streaming, you need a high quality internet connection. A connection that is sufficient to check email or load web pages may not be good enough for streaming. You don’t need “a” internet connection, you need a high quality internet connection, particularly to do uninterrupted HD streaming.
  • Not all connections are of the same quality. You want to use a wired ethernet connection and not use WiFi as WiFi connections are more prone to fluctuation in quality and can more easily drop.
  • Cellular (3G/4G/LTE) connections can be very unreliable. It is strongly recommended to use a hardwired ethernet connection or a WiFi connection over a cellular connection. But the type of connection is only one factor. For every type of connection, it is important to conduct bandwidth tests ahead of time to know you have sufficient bandwidth to stream.
  • It is important to use a connection which is not shared with many other users. For example, when streaming from a typical corporate office, the amount of bandwidth available for your stream may be inconsistent depending on the number of other users on the same network.
  • It is recommended to ask your IT department to dedicate bandwidth that is reserved solely for the stream. If you have plenty of bandwidth and not many users sharing the same bandwidth, this may not be necessary. But if you find you are on a shared connection and cannot always get adequate bandwidth, you may want to ask for this, or to try to minimize how many other users are on the same connection at the time of your stream.
  • If you are not on a coporate network, you can check with your internet service provider to purchase a plan that has the appropriate level of service for streaming.